By the time the customer calls to cancel, she has already found another provider. Insurance companies need to constantly evolve in order to better serve their customers. When they become more efficient, they also become competitive and more profitable that result in savings for customers. To find out how other insurers are already benefiting from real-time insight and actionable information, keep reading.
High customer satisfaction rates mean decreased churn, improved ARPU and lower operating costs. Insight is everything.
With real-time insight and predictive analytics, you will be more confident in your execution, take better decisions and be more profitable.
To find out how real-time insight can improve your satisfaction rates and decrease operating expenses, contact us to speak with an expert.
In order to stand out in a competitive market, an optimized service mix and strategy is critical. The primary focus is a Customer Experience solution, which, complemented by the right level of Professional Services and Outsourcing initiatives, strengthens and increases customer satisfaction and enables constant corporate improvements. and actionable feedback.
“It costs roughly five times as much to sign on a new subscriber as to retain an existing one.”
(Fowlkes, A.J., Madan, A.,Andrew, J., and Jensen, C.(1999).
The effect of churn on value: An industry advisory.)
No Capital Investment
No Licensing Fees
Cash Flow Positive
Utopia Image helps insurance companies take ownership of their relationship with their customers. By leveraging existing tools and implementing real-time insight and analytics, Utopia Image can help you turn data into action, identify issues, increase positive perception and customer retention.
Click here to look into a pilot project for your organization. You will be amazed at the data that is accessible in real-time, and how quickly in addition to improve customer satisfaction, it can decrease churn, drive renewals and lower operating costs.