Real-time customer experience insight gives you the information you need to make better decisions, have immediate impact and deliver measurable improvements. To find out how others are already benefitting from real-time insight and to know which service mix is optimal for the entertainment industry, keep reading.
High customer satisfaction rates mean decreased churn, improved ARPU and lower operating costs. Insight is everything.
With real-time insight and predictive analytics, you will be more confident in your execution, take better decisions and be more profitable.
To find out how real-time insight can improve your satisfaction rates and decrease operating expenses, contact us to speak with an expert.
In order to stand out in a competitive market, an optimized service mix and strategy is critical. The primary focus is a Customer Experience solution, which, complemented by the right level of Professional Services and Outsourcing initiatives, strengthens and increases customer satisfaction and enables constant corporate improvements. and actionable feedback.
In general, “A TOTALLY satisfied customer contributes 2.6 times as much revenue to a company as a SOMEWHAT satisfied customer.”
(Coldwell, (2001), Characteristics of a good customer satisfaction survey, New Delhi, page 193-‐199.) InfoQuest performed a statistical analysis of Customer satisfaction data encompassing the findings of over 20,000 customer surveys conducted in 40 countries.
What could you do if you knew what your customers were thinking – in real time?
Utopia Image helps courier + logistics companies take ownership of their relationship with their customers. By leveraging existing tools and implementing real-time insight and analytics, Utopia Image can help you turn data into action, improve customer experience, identify issues, drive customer acquisition and increase positive perception.
Click here to look into a pilot project for your organization. You will be amazed at the data that is accessible in real-time, and how quickly in addition to improve customer satisfaction, it can decrease churn, drive renewals and lower operating costs.