Utopia Image Completes Transition to Become the First fully integrated Customer Experience Management Agency

December 13th, 2013

Canadian provider of real-time customer feedback, business outsourcing and process improvement now provides end-to-end customer experience lifecycle management.

Laval, QC – December 13th, 2013 – Utopia Image announces the repositioning of its line of services, after completing its two-year migration from customer service outsourcing and marketing research provider to become the first fully-integrated Customer Experience Management Agency.

The company, whose client base is mostly comprised of multinationals and organizations focused on international growth, has concentrated its expertise into three main services which will help clients develop and maintain long-term relationships with their audience and achieve operational efficiencies:

  • Professional Services + Consulting
  • Customer Experience Management
  • Business Outsourcing
In the future, brands that innovate in customer experience will win the battle for market share

« Today, in addition to the brands they market, companies are dealing with an incredible amount of complexity when it comes to managing client engagement. Customer expectations now include multi-lingual and multi-channel support, multiple interactions and interfaces – and they want it in real time. In the future, brands that innovate in customer experience will win the battle for market share.” says Anthony Lacopo, Utopia Image founder and CEO. “Over the years, we have helped clients decode and manage this complexity in a people-centric, sustainable and scalable manner. It just made sense for Utopia Image to take this expertise one step further! »

Best known for its proprietary real-time actionable feedback platform, Utopia Image has expanded the depth of its turnkey services to help its client craft and deliver authentic customer experiences based on four fundamental priorities; such as, reducing time to decision, agile business intelligence, customer loyalty, satisfaction and perception and finally value creation. All of this without the operational, technological & financial burdens they currently have.

More information on Utopia Image and its complete range of services and its industry-specific solutions is available at http://www.UtopiaImage.com.

About Utopia Image

Founded in 2006 in Canada, Utopia Image is a multidisciplinary agency that specializes in crafting authentic experiences that help organizations develop quality long term relationships with their audience, achieve operational efficiencies, and create market impact.

Today Utopia Image employs over 200 people, and is recognized for its leadership in customer experience, analysis, planning, implementation and management of the customer experience lifecycle. The company has successfully implemented solutions for numerous industries, including: telecommunications, technology, banking and financial, insurance, tourism and hospitality, entertainment, logistics and retail.

Return to news